Terms, registration requirements, and document policies. Please read carefully before joining the platform.
Welcome to E Dry Cleaners. These Terms and Conditions govern your use of our mobile application, website, and services. By using our platform, you agree to comply with and be bound by these terms.
By downloading our app, creating an account, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Throughout these Terms and Conditions, the following terms shall have the meanings assigned below:
2.1. Registration Requirements: To use certain features of our platform, you must register for an account and provide accurate, current, and complete information.
2.2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.
2.3. Age Restrictions: You must be at least 18 years of age to create an account and use our services.
3.1. Platform Overview: E Dry Cleaners provides a 3-sided marketplace connecting customers, service providers, and drivers to facilitate dry cleaning, garment care, and related services across South Africa.
3.2. Service Modification: We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
3.3. No Guarantee of Availability: While we strive to maintain constant availability, we do not guarantee uninterrupted access to our platform.
4.1. Prohibited Activities: You agree not to use our services for any illegal purpose, violate any laws, interfere with the platform's integrity, attempt unauthorised access, impersonate any person, upload malicious code, or engage in any activity that could harm our platform or its users.
4.2. Content Guidelines: Any content submitted to our platform must not be defamatory, obscene, infringe on third-party rights, contain false information, or promote discrimination.
5.1. Service Requests: When placing a service request, provide accurate information about items to be serviced, including any special care requirements or pre-existing damage.
5.2. Order Cancellation: You may cancel an order through the platform before it has been accepted by the service provider. Cancellation fees may apply as detailed in our Refund Policy.
6.1. Pricing: Pricing for services is provided at the time of order. You agree to pay all fees and charges at the rates in effect when charges are incurred.
6.2. Payment Methods: We accept various payment methods as specified on our platform. Prices displayed are subject to applicable VAT.
6.3. Price Changes: We reserve the right to change pricing at any time with advance notice for recurring charges.
All content, features, and functionality of our platform — including text, graphics, logos, icons, images, and software — are owned by E Dry Cleaners and are protected by copyright, trademark, and other intellectual property laws.
Our collection and use of personal information is governed by our Privacy Policy and complies with the Protection of Personal Information Act (POPIA) of South Africa.
Our platform and services are provided "as is" without warranties of any kind. To the maximum extent permitted by law, E Dry Cleaners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform.
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.
Before filing a formal claim, you agree to attempt to resolve the dispute informally by contacting us at inf@macdroidsoftwaresolutions.co.za. If unresolved, disputes shall be settled through binding arbitration in accordance with South African arbitration law.
We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our platform. Continued use of our services constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at inf@macdroidsoftwaresolutions.co.za or call +27 72 982 0176.
Last Updated: May 2025
These terms apply specifically to laundromats, dry cleaners, and any business registering as a Service Provider on the E Dry Cleaners platform. You must meet all requirements below before your account is approved.
To be approved as a Service Provider, your business must be legally registered, actively trading, and operating from a verified physical address in South Africa. Sole proprietors, close corporations, private companies (Pty Ltd), and public companies are eligible to apply.
Register with your email and verify your phone number via OTP.
Pin your physical business address on the map for customer visibility.
Submit business name, registration number, VAT number, and bank details.
Upload all required supporting documents for verification.
Upload your company logo and define your service offerings and pricing.
Our team reviews your submission. Approval typically takes 2–5 business days.
All documents must be clear, legible, and currently valid. Expired documents will result in application rejection. This list matches exactly what our verification team checks against when reviewing your application.
A clear copy of the business owner's ID, or the photo page of the passport.
Your company or business registration certificate.
A utility bill, lease or bank statement showing the business address.
Your tax clearance certificate or SARS tax reference.
Only if the business is VAT-registered.
A letter from the business's bank confirming the account.
If your municipality requires one.
Insurance covering customers' items while in your care.
A few photos of the shop or cleaning facility.
1.1. You must maintain all licences, permits, and regulatory approvals required to operate a dry cleaning or laundry business in your municipality.
1.2. Your business must comply with all applicable South African health, safety, and environmental regulations regarding the handling and disposal of cleaning chemicals.
1.3. You are solely responsible for ensuring your business remains compliant with all regulatory requirements at all times.
2.1. Quality Commitment: You agree to maintain consistently high service quality that meets or exceeds the standards set by E Dry Cleaners.
2.2. Turnaround Times: You must fulfil orders within the timeframes stated on your profile. Failure to meet turnaround times may result in account penalties.
2.3. Item Care: You are responsible for the proper care and treatment of all customer items in your possession. Damage caused by your operations is your financial liability.
2.4. Packaging: All cleaned and processed items must be presented in clean, professional packaging before dispatch to customers.
3.1. Commission: E Dry Cleaners charges a platform commission on all completed orders. The applicable commission rate will be communicated at onboarding and may be updated with 30 days' notice.
3.2. Payouts: Earnings are paid directly to your registered business bank account on a weekly basis, after deducting the platform commission and any applicable fees.
3.3. Tax Obligations: You are solely responsible for all tax obligations arising from income earned through the platform, including VAT where applicable.
3.4. Disputed Transactions: In the event of a customer dispute, the platform may withhold payment pending investigation.
4.1. E Dry Cleaners reserves the right to suspend or terminate a Service Provider account if the business registration lapses, documents expire without renewal, service quality falls below platform standards, or fraudulent activity is detected.
4.2. Service Providers may deactivate their account at any time, subject to settling any outstanding obligations to customers or the platform.
5.1. All submitted documents must remain current and valid. You are responsible for uploading renewed documents before expiry.
5.2. Failure to maintain valid documents will result in your account being suspended until updated documentation is received and verified.
For Service Provider enquiries contact: inf@macdroidsoftwaresolutions.co.za
Last Updated: May 2025
These terms apply to all individuals registering as Drivers on the E Dry Cleaners platform. You must meet all requirements below and pass document verification before your first job is assigned.
To be approved as a Driver, you must be at least 18 years of age, hold a valid South African driver's licence, own or have regular access to a roadworthy vehicle, and be legally permitted to work in South Africa.
Register with your email and verify your phone number via OTP.
Complete your personal details — name, address, and contact information.
Register your vehicle details — make, model, year, registration plate, and colour.
Submit all required identity and vehicle documents for verification.
A criminal background check is conducted. Results typically available within 48 hours.
Once approved, your Driver App is activated and you can start accepting jobs.
All documents must be photographed clearly (front and back where indicated). Blurry, cropped, or expired documents will be rejected and delay your approval. This list matches exactly what our verification team checks against when reviewing your application.
A clear copy of both sides of your ID, or the photo page of your passport. Foreign nationals may use a passport with a valid visa or work permit.
Front and back of your valid driver's licence.
A photo of your face holding your ID next to it, so we can match you to the document.
A utility bill or bank statement, not older than 3 months.
The licence disc or registration papers of the vehicle you will use.
Your motor or goods-in-transit insurance.
A SAPS police clearance certificate.
Only needed for some vehicle types.
A letter from your bank confirming your account.
1.1. Safe Driving: You must comply with all South African traffic laws and road regulations at all times while performing deliveries on behalf of E Dry Cleaners.
1.2. Item Care: You are responsible for the safe handling and transport of all customer items. Items must be kept clean, dry, and undamaged at all times.
1.3. Professionalism: You must maintain professional conduct when interacting with customers and service providers — polite communication and punctuality are mandatory.
1.4. Route Compliance: While the app provides optimised routes, you are responsible for ensuring safe and timely delivery. Do not deviate from assigned pickups and deliveries without platform authorisation.
2.1. Proof of Pickup: You must capture photographic evidence of items collected from a service provider before departing.
2.2. Proof of Delivery: You must obtain a digital signature or photographic confirmation of delivery to the correct recipient before closing a job.
2.3. Failed Deliveries: If a customer is unreachable, follow the "Unable to Deliver" protocol within the driver app. Do not leave items unattended.
3.1. Per-delivery Earnings: You earn a per-delivery fee for each completed job. Earnings and any applicable bonuses are visible in your driver app dashboard.
3.2. Weekly Payouts: Earnings are paid weekly to your registered bank account, after deducting any applicable platform fees.
3.3. Disputed Jobs: Earnings for disputed deliveries may be withheld pending investigation by the platform.
4.1. Your vehicle must be maintained in a clean and roadworthy condition at all times. E Dry Cleaners reserves the right to conduct periodic vehicle audits.
4.2. Any vehicle changes (new vehicle, registration plate change) must be updated in the driver app and re-verified before use.
5.1. Driver accounts may be suspended or permanently terminated for: failure to renew expired documents, consistent late deliveries, customer complaints, traffic violations reported to the platform, or fraudulent activity.
5.2. You may deactivate your driver account at any time with no penalty, provided no active jobs are in progress.
6.1. Drivers on the E Dry Cleaners platform operate as independent contractors, not employees. You are responsible for your own tax obligations, including income tax and UIF contributions where applicable.
6.2. E Dry Cleaners does not provide employee benefits, insurance, or UIF contributions to drivers.
For Driver enquiries contact: inf@macdroidsoftwaresolutions.co.za or call +27 72 982 0176
Last Updated: May 2025
At E Dry Cleaners, customer satisfaction is our priority. This refund policy outlines the terms and conditions for refunds and service guarantees.
If you are not satisfied with our services, please notify us within 48 hours of receiving your items to be eligible for our quality guarantee programme.
We stand behind the quality of services delivered through the E Dry Cleaners platform. If you are not satisfied with the quality of dry cleaning, alterations, or other services, please notify us within 48 hours of receiving your items. We will address your concerns promptly and work to resolve any issues.
Refunds may be issued in the following circumstances:
| Cancellation Timing | Refund Amount | Notes |
|---|---|---|
| Before driver dispatched | 100% refund | No cancellation fee |
| After dispatch, before pickup | 90% refund | 10% driver dispatch fee applies |
| After pickup, before processing | 75% refund | Pickup and handling fee applies |
| During active processing | 50% refund | Partial processing fee applies |
| After processing completion | No refund | Full service has been performed |
Credit/Debit Cards: Refunds will be processed within 3–5 business days. Your financial institution may take additional time to reflect the refund.
In-App Credits: Refunds to in-app credits are processed within 24 hours and may include a bonus courtesy credit.
Promotional Credits: Services paid with promotional credits are generally not eligible for cash refunds but may be refunded as in-app credits.
If you are not satisfied with the resolution offered, contact our customer resolution team at inf@macdroidsoftwaresolutions.co.za or through the "Dispute" section in your order history within the app.
We reserve the right to modify this refund policy at any time. Changes will be effective when posted on our platform. Continued use of our services constitutes acceptance of the updated policy.
Last Updated: May 2025